Return Policy

At Moodley Tech, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help. Please review the terms of our return policy below.

1. Eligibility for Returns

You may return items purchased from Moodley Tech under the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, including any accessories, manuals, or other components.
  • You must provide proof of purchase (receipt, order number, or other documentation).
  • Items must be returned within 7 days from the date of purchase.

Certain types of items cannot be returned, such as:

  • Downloadable software or digital products
  • Gift cards
  • Personalized or custom items
  • Items marked as final sale or non-returnable

2. Non-Returnable Items

Several types of products are exempt from being returned:

  • Perishable goods, such as food, flowers, or items that have limited shelf life
  • Health and personal care items (e.g., face masks, skincare products) that have been opened or used
  • Clearance or final sale items

Please contact our support team if you are unsure whether your item is eligible for return.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team to start the return process.
  2. Return Authorization: Once we approve your return request, you will receive a return authorization and instructions on where to send the item.
  3. Shipping: You are responsible for the cost of returning the item unless it is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
  4. Packaging: Please ensure that the item is securely packaged to avoid damage during return shipping.

4. Refunds

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

Please note:

  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email] with details of the issue. Once we approve the exchange, we will provide instructions for returning the defective product.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or credit card statement again.
  • Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at [Insert Contact Email].

7. Damaged or Defective Items

If you receive a product that is damaged or defective upon arrival, please contact us immediately at [Insert Contact Email] or call [Insert Contact Phone Number]. We will work with you to resolve the issue by offering a replacement or refund, depending on the circumstances.

8. Contact Us

For any questions related to returns, refunds, or exchanges, please contact us